LTA-QSC2] MANAGER/DEPUTY/ASSISTANT MGR,CUSTOMER COMMS & SERVICE CULTURE (1 YR)
Singapore
Permanent
Full-time
1 month ago
[What the role is] MANAGER / DEPUTY / ASSISTANT MANAGER, CUSTOMER COMMUNICATIONS & SERVICE CULTURE (1 YEAR)[What you will be working on]You will join the Customer Communications and Service Culture (CCSC) Division and be part of the team to drive initiatives to improve our service delivery to the public.The workscope will include:- Conducting surveys and customer mystery audits on our service touchpoints.- These includes analysing and reporting the audit and customer satisfaction results to management- Engagement with internal stakeholders to communicate the results and improve- Officers will also liaise with internal stakeholders to facilitate training and Roll out positive service recognition initiatives such as Service awards, events.[What we are looking for]- Degree in any discipline- Experience in service delivery, customer insights, customer experience preferred- Ability to present, write and communication well with different stakeholders- Seniority will commensurate with experienceAs part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.