What the role is:MANAGER / DEPUTY / ASSISTANT MANAGER, CUSTOMER COMMUNICATIONS & SERVICE CULTURE (1 YEAR)What you will be working on:You will join the Customer Communications and Service Culture (CCSC) Division and be part of the team to drive initiatives to improve our service delivery to the public.The workscope will include:a. Conducting surveys and customer mystery audits on our service touchpoints.b. Analysing and reporting the audit and customer satisfaction results to management.c. Engagement with internal stakeholders to communicate the results and improve.d. Liaising with internal stakeholders to conduct training.e. Launch positive service recognition initiatives such as Service awards, events.What we are looking for:- Knowledge in any discipline, preferably with experience in service delivery, customer insights and customer experience.- Ability to present, write and communicate well with different stakeholders.- Seniority will commensurate with experience.As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.About Land Transport Authority:The Land Transport Authority (LTA) is a statutory board under Ministry of Transport that spearheads land transport developments in Singapore. We are seeking dynamic, energetic, highly motivated, passionate and qualified professionals to join us. Many opportunities & challenges await those who are keen on an exciting career to realise our commitment to envision & implement an integrated transport system.
