Assistant Manager, Customer Experience, Airport Operations Services
- Singapore
- Permanent
- Full-time
- Develop concepts of operations, define user stories, and scope business requirements for new service ideas.
- Lead end-to-end project delivery from exploration to deployment.
- Design and implement service products that deliver an intimate, interactive, and intuitive high-touch Changi Experience.
- Deploy solutions in live environments and manage change and adoption.
- Own the product roadmap and lifecycle of existing CX products to ensure continued relevance for Changi travellers.
- Conduct market research and analysis to identify demand and inspire product innovation.
- Collaborate with tech and business teams to optimise processes and approaches.
- Manage internal and external functional and development teams throughout product development and lifecycle phases.
- A bachelor's degree or equivalent, preferably with at least 3 years of working experience. Degree in Business / Data Analytics / Economics / Information Technology / Engineering / Comms studies / Information Systems / Computer Science or a related field preferred
- Possess relevant experience in leading B2B and/or B2C application development projects (in digital product management or digital project management experience). Familiarity in modern Internet technologies and practices such as Agile development methodologies and Cloud application infrastructure.
- Confidence in managing ambiguity and ability to multi-task and thrive in a dynamic and fast paced environment, and the ability to put across sophisticated concepts simply and in an understandable manner.
- Demonstrate strong leadership and possessed good people management skills, and a good team player that is resourceful and able to work independently.
- Good written and verbal communication skills, with strong presentation and storytelling skills, and able to communicate with both technical and non-technical audiences.