Senior Customer Service Assistant / Customer Service Assistant , Singapore (1-Year Contract), Junction 8
- North Region, Singapore
- Permanent
- Full-time
- Handling of administrative duties including but not limited to email correspondence with tenants, website and digital directory uploads and updates of Marcom tenant contacts
- Roving duties of the mall which includes common areas and retail spaces to ensure areas are well maintained and to flag out any maintenance issues or customer feedback to respective departments.
- Provide timely and accurate clarification and advice to enquiries from the public
- Handling of customers’ feedback and complaints
- Perform paging and in-house announcement based on the standard guidelines
- Receiving in-coming calls and making out-going calls
- Handling and administering of lost and found items
- Assist in the execution of the mall’s promotions and events
- Upsell the CapitaStar Loyalty program and eCapitaVoucher
- Introduce to the public CapitaLand’s enhanced customer service through digital solutions eg eGift-With-Purchase, CapitaStar applications and eCapitaVoucher
- Mall round duties for in-mall Marketing Communication facilities inspection
- Educate mall retailers on eCapitaVoucher acceptance
- Managing partners’ loyal programme redemptions
- Any other task as assigned by immediate supervisor/management
- GCE’O’ Levels and above
- Preferably with 1 or 2 years’ working experience in similar capacity
- A team player and possess a pleasant disposition
- High self-initiative and attentive to details
- Required to work on 6 days rotating shifts including weekends and Public Holidays
- Must be computer literate, customer oriented with good communication and interpersonal skills
- Comprehensive medical coverage
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- Strong advocate of staff volunteerism
- Wellness programmes