20240251 CM(A45)AH| Helpdesk Support Engineer l 5 days l up to 4K | JB l AH

Singapore
Permanent
Full-time

2 months ago
Apply easily

Job DescriptionJob ID: 20240251 CM(A45)AHJob Position：Helpdesk Support EngineerCompany Background: IT solution and service providerWorking Hours:Monday to Friday, 8:30am - 6:00pmWeekend and Public Holiday on Project basis (only if needed)Working Location: Kwsn Perindustrian Terbau II, Johor Bahru.Salary Package: MYR2,800 - MYR4,000(Benefits: All allowance will be disclosed in the interview session)A Helpdesk Support Engineer in charge of providing maintenance, technical assistance and support to clients regarding hardware, system and network infrastrature and various IT-related issue. The primary objective is to ensure seamless operations by troubleshooting problems, offering timely resolutions, and maintaining user satisfaction.Education and Experience Requirement:

Bachelor's Degree in Computer Science/Information Technology, Engineering (Telecommunications) or equivalent
Proven experience in a technical support role or similar position
Strong understanding of IT infrastructure, including hardware, software, networks, and operating systems
Proficiency in troubleshooting common technical issues
Excellent communication and interpersonal skills
Ability to work independently and collaboratively in a fast-paced environment
Customer-oriented mindset with a focus on delivering high-quality support services
Professional certification is a plus
Minimum 1 year working experience in maintaining and administering relevant hardware

Responsibilities:

Respond promptly to user inquiries through various channels such as phone, email, or ticketing system
Diagnose and resolve technical hardware and software issues, including desktops, laptops, servers, storages, networking devices, backup, etc
Provide courteous and professional assistance to users, ensuring a positive support experience
Clearly communicate technical solutions in user-friendly language to non-technical personnel
Follow up with users to ensure issues are resolved satisfactorily and maintain high levels of user satisfaction
Coordinate with vendors for hardware repairs and warranty support as needed
Provide periodical preventive maintenance to customers IT infrastructure to ensure the system and network are in order

Interest parties may wish to send in your resume to huiling.aik@nalagroups.comor whatapps for more details at

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