IT Support Engineer
- Singapore
- Permanent
- Full-time
Location: Morrow Flagship, Singapore
Reports To: Head, Cybersecurity & ITAbout Morrow HealthMorrow is redefining preventive healthcare by integrating precision medicine, digital tools, and lifestyle interventions in a seamless ecosystem. Our flagship centre in Singapore combines a medical clinic with a next-generation lifestyle facility, supported by AI, health coaching, and the latest in diagnostics and recovery modalities.At Morrow, we are guided by two sets of commitments:Our Operating Principles – how we work and hold ourselves accountable as a team:Mindful. Ownership. Rhythm. Winning Together.Our Brand Promises – what we bring to our clients and the lens for everything we create:Connection. Impact. Trust. Empowerment. (CITE)This isn’t just medicine. It’s a movement. If you are ready to shape the future of longevity care and make a lasting impact, join us in redefining healthcare for Singapore and the world.Role OverviewWe are looking for a reliable and enthusiastic IT Support Engineer (L1) to provide day-to-day end-user support across hardware, software, and network systems. You will play a key role in onboarding, first-level troubleshooting, and helping to ensure an efficient and secure IT environment.Key Responsibilities
- Provide frontline technical assistance to employees for devices, software, and peripherals
- Assist in the setup and deployment of new equipment (PCs/laptops, monitors, printers, phones)
- Troubleshoot basic issues related to connectivity, system settings, or standard software
- Handle support ticket logging, tracking, and resolution/escalation as needed
- Assist with IT inventory management, user onboarding/offboarding, and password resets
- Follow documentation and internal support guidelines to ensure consistency
- 2+ years in a helpdesk or technical support role
- Basic understanding of Windows and macOS environments
- Familiarity with Microsoft 365, user support tools, remote desktop solutions, VOIP/SIP systems, and basic network support.
- Exposure to firewall and network configuration is a plus
- Prior experience working in ISO 27001 certified and/or SOC 2 compliant environments preferred
- Good communication and customer service skills
- Strong willingness to learn, document, and contribute to a security-conscious culture