Application Support Engineer (Helpdesk)

Rapsys Technologies

  • Singapore
  • Permanent
  • Full-time
  • 9 days ago
🌟 We're Hiring: Application Support Engineer (Helpdesk)! 🌟We are seeking a dedicated Application Support Engineer to join our helpdesk team and provide technical assistance to users. The ideal candidate will have strong problem-solving skills, technical knowledge, and excellent communication abilities to troubleshoot application issues, resolve user queries, and ensure smooth system operations.πŸ“ Location: Singapore, Singapore
⏰ Work Mode: Work From Office
πŸ’Ό Role: Application Support Engineer (Helpdesk)Key Responsibilities:Log, track, and resolve user support requests end-to-end.Build & maintain a knowledge base (FAQs, case studies, procedures).Handle user calls/emails, resolve issues, and support audit queries.Disseminate system updates & downtime notifications.Prepare query analysis reports with improvement recommendations.Support and improve SAP HCM ERP helpdesk operations.Requirements:Diploma/Degree in Computer Science, IT, or related.2+ years’ IT support/application support experience.Knowledge of SAP HCM ERP (preferred).Strong communication, problem-solving, and teamwork skills.Ready to make an impact? πŸš€ Apply now and let's grow together!

Rapsys Technologies