Helpdesk Support Engineer
- Singapore
- $48,000-54,000 per year
- Permanent
- Full-time
- Monitor and respond to system alerts and abnormal behaviours.
- Isolate incidents, identify faults, and apply problem resolution scripts or escalate when necessary.
- Consolidate records for reporting, monitoring, analytics, and audit purposes.
- Perform system health checks after changes to ensure stability and prevent issues.
- Manage incident tickets throughout their life cycle, including creation, updates, escalation, and closure.
- Good experience in IT helpdesk or support engineering.
- Strong knowledge of incident management processes and ITIL practices.
- Familiarity with system monitoring tools and troubleshooting procedures.
- Ability to work in a fast-paced environment with strong problem-solving skills.