Assistant Manager, Clinical Research Outreach & Engagement (National Coordinating Office, SCRI)

MOH Holdings

  • Singapore
  • Permanent
  • Full-time
  • 27 days ago
OverviewThe Consortium for Clinical Research and Innovation, Singapore (CRIS) brings together six national R&D, clinical translation and service programmes to advance clinical research and innovation for Singapore and establish important capabilities for a future-ready healthcare system. The Business Entities under CRIS include:
  • Singapore Clinical Research Institute (SCRI)
  • National Health Innovation Centre (NHIC)
  • Advanced Cell Therapy and Research Institute, Singapore (ACTRIS)
  • Precision Health Research, Singapore (PRECISE)
  • Singapore Translational Cancer Consortium (STCC)
  • Cardiovascular Disease National Collaborative Enterprise (CADENCE)
Together, CRIS makes a positive difference to Singapore patients and researchers by ensuring that these clinical research platforms and programmes are at the cutting edge of capability development and innovation. If you are as passionate as we are in clinical trials and research, we want you!SCRIThe Singapore Clinical Research Institute (SCRI) is the national coordinating body (NCB) for clinical trials with a vision to establish Singapore as a regional thought leader in clinical research. This is accomplished through the deployment of innovative technologies and processes, and strategic coordination of ecosystem capabilities and infrastructure to achieve synergies that will enhance the clinical research ecosystem aimed towards a healthier community and better patient outcomes.What you will be working onThe Role:The incumbent will play a vital role in driving digital engagement to enhance public awareness of clinical research in Singapore through the two key initiatives - the Singapore's Clinical Trials Portal (CTSG) and SCRI Academy.The CTSG is a data-driven and human-centric digital platform launched in July 2024 that provides comprehensive information on clinical trials in Singapore. The incumbent will manage stakeholder partnerships, oversee database and content operations, and drive engagement initiatives.The SCRI Academy is a national learning and development platform established in 2017 to house the training efforts for the clinical research professional. The incumbent will support the public engagement initiatives through educational content creation, outreach events and strategic management of social media channels.These efforts will enhance public awareness of clinical trials and advance Singapore's clinical research ecosystem by serving the diverse needs of the public, clinical investigators, and industry partners.The incumbent will also assist in other national coordinating activities in SCRI.
  • Partnership and Stakeholder Management
  • Assist in establishing and executing support to incoming queries and end-to-end user experience
  • Build and maintain relationships with healthcare institutions, research organisations, and industry partners
  • Support outreach strategies to achieve engagement goals with different stakeholder groups
  • Facilitate communication between various stakeholders in the clinical trials ecosystem
  • User Experience (UX) and Digital Platform Management
  • Support the development and enhancement of user experience across the portal
  • Assist in gathering and analysing user feedback to improve platform usability
  • Contribute to UX design improvements based on user behaviour data
  • Support user testing initiatives and implementation of UX improvements
  • Digital Content and Analytics
  • Update and manage website content through CMS portal
  • Design and create engaging content for multiple channels (social media, newsletters, EDM)
  • Generate and analyse reports on website utilisation and social media engagement
  • Monitor clinical trials data from sources like clinicaltrials.gov and regulatory portals
  • Ensure alignment between website content and database information annotation
  • Process Enhancement and Documentation
  • Document standard operating procedures for database management
  • Create user guides and training materials
  • Identify and implement process improvements
  • Research industry best practices in database management and automation
  • Support quality assurance efforts
  • Stakeholder Engagement
  • Lead in CTSG meetings, roadshows, and perform secretariat duties
  • Coordinate with sister business units for biorepository catalogue updates
  • Manage feedback, public queries and community interactions
  • Support project tracking and outcome measurement
  • Facilitate Other National Coordination Activities of SCRI
  • Coordinate meetings and roundtable discussions with key stakeholders and industry partners
  • Prepare presentation materials for meetings and industry engagements
  • Maintain detailed documentation of meeting proceedings and key discussions
  • Provide support for ad hoc meetings and initiatives as required
  • Social Media Management (SCRI Academy)
  • Plan and execute social media content strategies across platforms (LinkedIn, Instagram, etc.) to build brand awareness and engage target audiences
  • Create and curate engaging social media content including posts, images, infographics, and short-form videos that effectively communicate clinical research concepts
  • Monitor and maintain regular posting schedules while ensuring content aligns with organisational guidelines and messaging
  • Track social media metrics, analyse performance data, and generate reports to optimise content strategy and improve engagement rates
  • Respond to social media enquiries and comments in a timely and professional manner
  • Stay updated with social media trends and best practices to enhance digital presence
  • Collaborate with internal stakeholders to gather content ideas and ensure consistent messaging across all platforms
Job Requirements:
  • EDUCATION, TRAINING
  • Degree in Life Sciences/Healthcare/Pharmacy/Information Technology or related fields
  • Candidates with Business or Marketing degrees will be considered if they possess relevant healthcare/clinical research experience or demonstrate strong interest in the field
  • EXPERIENCE
Technical Competencies:
  • Minimum 2 years of experience in one or more of the following areas: digital marketing, content management, social media management, database operations, or related fields
  • Strong proficiency in Microsoft Office, Content Management System (CMS) platforms, content creation tools (e.g. Canva, Capcut)
  • Experience with data analysis and reporting tools for both website performance (e.g. Google Analytics, SEO tools) and social media platforms (e.g. Meta Business Suite to track engagement metrics and generate insights-driven reports.
  • Knowledge of digital marketing and social media management across multiple platforms
  • Knowledge of social media management (i.e. Instagram etc)
  • Understanding of database management principles
  • Experience in healthcare communications or scientific content writing would be advantageous
  • Event management or community engagement experience is a plus
  • Knowledge of HTML / JavaScript, would be advantageous
Professional Attributes:
  • Strong analytical and problem-solving capabilities
  • Excellent written and verbal communication skills
  • Proven ability to manage multiple stakeholders
  • Detail-oriented with strong project management skills
  • Self-motivated with ability to work independently
  • Creative mindset with good visual and design sense
  • Ability to translate complex information into engaging, accessible content
Added Advantages:
  • Experience in healthcare or clinical research sector
  • Familiarity with automation tools
What you need to knowSuccessful candidate will be offered a 3-year renewable contract. We regret that only shortlisted candidates will be contacted.For more information about CRIS and the Business Entities, visit our websites below:
  • CRIS -
  • SCRI -
  • NHIC -
  • ACTRIS -
  • PRECISE -
  • STCC -
  • CADENCE -

MOH Holdings