Education Manager
Candela Education
- Central Region, Singapore
- Permanent
- Full-time
- Academic Advisory & Strategy
- Serve as the lead advisor for Candela Education’s families
- Understand and anticipate client goals - even when they’re not clearly stated
- Design roadmaps covering academics, enrichment, extracurriculars, personal development, and school / university admissions
- Recommend additional services or support based on evolving needs and goals
- Client Engagement & Relationship Management
- Act as the single point of contact for each family, offering polished and responsive communication
- Build long-term trust and rapport with both parents and students, deliver high-touch support and maintain exceptional service standards
- Ensure service journeys remain aligned with family expectations and aspirations
- Liaise with tutors and schools to monitor progress and adapt plans
- Guide families through key milestones (GCSEs, A-Levels, IB, UCAS/US applications)
- Offer clear, timely, and proactive academic guidance across all matters
- Identify opportunities to deepen client engagement or extend services where appropriate
- Delivery Oversight & Communication
- Translate client objectives into clear briefs for tutors, mentors, or advisors
- Coordinate delivery timelines and ensure contributors meet quality and deadline expectations
- Maintain accurate service tracking and smooth service delivery
- Fluent, polished English. Native-level speaking and writing with excellent communication and professionalism
- Academic Excellence. Candidates must hold a good degree from a leading UK or US university, with preference given to those from top-ranked institutions.
- Client ownership. You must be able to manage your own client portfolio and take full ownership of client success from Day 1 (We will provide training and onboarding on the education side, Candela’s education systems and tools)
- Emotionally intelligent, highly organised, and client-centric
- Comfortable leading conversations with high-trust families and coordinating service execution independently
- Prior experience in any high-touch, high-accountability client-facing role
- Strong organisational skills; able to juggle multiple time zones, calendars and tight deadlines
- Advanced Excel/Sheets and CRM proficiency (TutorCruncher a plus)
- Service-obsessed problem solver, handle client disputes quickly and diplomatically, restoring service and documenting lessons learned
- Fluency in Mandarin (spoken, read and written) is a strong plus
- Client-focused: You anticipate client needs, build trust naturally, and know how to make clients feel understood and supported
- Academically grounded: You understand the demands of elite schooling and international university admissions.
- Service-minded: You take pride in building trust, solving problems, and delivering thoughtful support to help families navigate complex educational journeys.
- Operationally sharp: You coordinate stakeholders clearly and keep multi-step projects on track, juggling multiple calendars, records without errors
- Structured & responsive: You manage your own time, keep clean records, and communicate clearly under pressure
- Growth-oriented: You’re motivated by the opportunity to grow your role, earnings, and impact as the business scales.
- Impact-driven: You take pride in seeing clients succeed — and being part of the system that gets them there.
- Work with exceptional families and students around the world
- Geographic flexibility and travel opportunities
- Operate with real autonomy, velocity and ownership
- Share in the company’s success. You'll see the direct impact of your work and be compensated in proportion to the results you deliver - not just your time. This role suits someone who wants meaningful performance upside and direct accountability.
The compensation model is weighted heavily toward results - ideal for candidates confident in delivering strong outcomes and client satisfaction.Total earnings up to £60,000+, based on delivery and results.