Senior Executive, Operations

• Update registration/enrolment lists and manage participant records.
• Process payments via Skills-Future Credit (SFC) on TPG and Visa/Mastercard on PG.
• Issue invoices for B2C course payments.
• Enrol participants on TPG and LMS platforms; create course runs and manage enrolments.
• Send pre-course communications (7 days and 1 day before course).
• Dispatch course materials via EZPARCEL and coordinate printing of course notes.
• Communicate schedules and participant lists to hosts, co-hosts, and trainers.
• Close classes post-course (issue certificates, update assessments, TPG records, and perform admin duties).
• Submit IBF funding claims and support audit documentation.
• Follow up and send chasers for both funded and non-funded courses to ensure timely claim processing and documentation.
• Maintain proper filing and fee collection systems.
• Ensure compliance with regulatory and statutory requirements.

• Update registration numbers and send newsletters.
• Send post-event survey newsletters and collect responses.
• Share survey feedback with speakers and update records.
• Schedule monthly webinars and seminars (minimum 7 per month).
• Organize dry runs with stakeholders before each seminar.
• Liaise with trainers/speakers on program flow, titles, synopsis, and key takeaways.
• Seek internal approval before creating and publishing event pages.
• Create and update event pages; notify stakeholders.
• Submit incidental reports for:

• AC extension
• Cleaning services (if catering is involved)
• Logistics (chairs, tables, microphones)
• Guest and staff entry registration

• Support the identification and implementation of AI and RPA tools to automate repetitive tasks such as data entry, reporting, and communication workflows.
• Collaborate with internal teams to streamline operational processes using intelligent automation.
• Assist in testing and deploying automation scripts and bots for training and event operations.
• Monitor and report on the effectiveness of automation solutions and suggest improvements.

• Maintain monthly roster for CQ SUPPORT email.
• Schedule webinars and course dates quarterly.
• Perform any other ad-hoc duties as assigned by management.

• Diploma in any discipline, preferably with experience in training, events, or administrative operations.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills in English.
• Able to work independently and as part of a team.
• Fast learner with a proactive attitude and attention to detail.
• Interest or experience in AI, automation, or digital tools is a plus.

• A dynamic and collaborative work environment.
• Opportunities for professional development and career growth.
• Exposure to high-impact training, seminar operations, and automation projects.
• Competitive salary and benefits package.

PhillipCapital