The Executive/Senior Executive, Financial Aid assesses student’s financial circumstances and offers the corresponding financial ais assistance. We are looking for a candidate who is highly passionate in helping our students with their financial aid matters. The incumbent will provide financial counselling/recommendation of appropriate financial aid schemes based on students’ needs and follow through the application and offer processes to ensure the students receive eligible assistance.Key responsibilities:Administer and coordinate financial aid activities, including managing timelines and disseminating updates via circulars in collaboration with relevant departments.Maintain and regularly update the financial aid website with accurate and current information.Review and evaluate submitted financial aid documentation, ensuring prompt follow-up on missing or incomplete submissions.Process and assess applications for financial aid schemes, including selection and award decisions.Coordinate the application, processing, and disbursement of various bursary and financial assistance schemes.Support the administration of scholarships by working closely with faculties and development offices to ensure timely disbursement and adherence to donor terms and conditions.Respond to enquiries related to financial aid schemes and bursaries through email and phone channels.Provide financial counselling and recommend suitable financial schemes based on an assessment of students’ financial needs.Organize and coordinate donor bursary interviews and related activities.Assist in student outreach initiatives, including participation in events such as NTU Open House.Update relevant web content and ensure the accuracy of published financial aid information.Undertake other ad hoc tasks and projects as assigned by the manager.Lead and manage the main bursary exercise and drive new initiatives, improvement projects to enhance financial aid processes and delivery.Final offer will be commensurate with qualifications and relevant experience.Requirements:Diploma in any discipline.Ideally, at least 2 years of experience in an administrative, finance, or customer-facing role. Experience in financial aid or bursary handling is a plus.Customer-centric with excellent communication skills.Meticulous and organized, with a proven ability to prioritize tasks and meet deadlines.Strong team player.Proficient in Microsoft Office, particularly Word and Excel.A knack for identifying and suggesting process improvements.We regret that only shortlisted candidates will be notified.Hiring Institution: NTU
