Customer Relationship Intern

Explorer Academy

  • Hougang, Singapore
  • Training
  • Full-time
  • 5 days ago
Company VisionOur mission at Explorer Academy is to provide an enriching educational experience that goes beyond academic excellence. We focus on creating a learning environment where students are seen as individuals, supported as learners, and nurtured as young leaders.We aim to build a strong community that fosters curiosity, confidence, and personal growth, empowering students not only in their studies but also in life.We believe that behind every classroom is a team of passionate educators. Behind every educator is a commitment to nurture growth and build meaningful connections with students. & Behind every student is a future shaped by growth and opportunities.Job DescriptionWhat to expect:We are looking for customer relationship interns who are interested in learning the skills to deliver an pleasant, high-quality customer experience and how we run things on the ground smoothly.In this internship, you will receive training and a comprehensive experience that will strengthen your analytical and operational skills You will grow into a confident communicator and problem solver and be equipped with skills essential for your future career in any field.Responsibilities:
  • Respond to customer service-related queries/requests from customer over various channels (e.g. at the centre front desk, via emails or calls)
  • Provide recommendations of our suitable academic programme based on student’s academic needs.
  • Provide customer support and timely responses to customers inquiries, issues and concerns, ensuring a positive experience at all touch points.
  • Gather and analyse client feedback, identifying areas for improvement and sharing valuable insights with relevant departments to build a better customer intimacy and brand loyalty.
  • Assist in critical school administration tasks (such as course registrations and changes in class arrangements), front desk and backend operations to ensure smooth day-to-day operation.
Requirements:
  • Currently pursuing a diploma or degree in Marketing, Communications, Customer Service, Business or Public Relations is preferred
  • Able to commit for 3-6 months internship
  • Strong communication and interpersonal skills
  • Organised and have strong attention to detail
  • Able to Multi-Task and Takes ownership and responsibility of tasks given
Details:
  • Onsite role based in Singapore
  • 4 weekdays & 1 Weekend
  • Weekday: 12-9pm
  • Weekend: 9-6pm
Application InstructionsPlease apply for this position by submitting your text CV to
Kindly note that only shortlisted candidates will be notified.

InternSG