Customer Management & Marketing Intern

Hougang, Singapore
Training
Full-time

2 months ago

Company VisionOur mission at Explorer Academy is to provide an enriching educational experience that goes beyond academic excellence. We focus on creating a learning environment where students are seen as individuals, supported as learners, and nurtured as young leaders.We aim to build a strong community that fosters curiosity, confidence, and personal growth, empowering students not only in their studies but also in life.We believe that behind every classroom is a team of passionate educators. Behind every educator is a commitment to nurture growth and build meaningful connections with students. & Behind every student is a future shaped by growth and opportunities.Job DescriptionWhat to expect:We are looking for customer relationship interns who are interested in learning the skills to deliver an pleasant, high-quality customer experience and how we run things on the ground smoothly.In this internship, you will receive training and a comprehensive experience that will strengthen your analytical and operational skills You will grow into a confident communicator and problem solver and be equipped with skills essential for your future career in any field.Responsibilities:

Respond to customer service-related queries/requests from customer over various channels (e.g. at the centre front desk, via emails or calls)
Provide recommendations of our suitable academic programme based on student’s academic needs.
Provide customer support and timely responses to customers inquiries, issues and concerns, ensuring a positive experience at all touch points.
Gather and analyse client feedback, identifying areas for improvement and sharing valuable insights with relevant departments to build a better customer intimacy and brand loyalty.
Assist in critical school administration tasks (such as course registrations and changes in class arrangements), front desk and backend operations to ensure smooth day-to-day operation.

Requirements:

Currently pursuing a diploma or degree in Marketing, Communications, Customer Service, Business or Public Relations is preferred
Able to commit for 3-6 months internship
Strong communication and interpersonal skills
Organised and have strong attention to detail:
Able to Multi-Task and Takes ownership and responsibility of tasks given

Details

Onsite role based in Singapore
4 weekdays & 1 Weekend
Weekday: 12-9pm
Weekend: 9-6pm

Application InstructionsPlease apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.

InternSG

Apply Now