Local Technical Sales Manager (Japan)

Singapore
Permanent
Full-time

30 days ago

Job Description:The Local Technical Support Manager - Japan is responsible for leading, developing, and managing the local pre-sales technical support team to deliver high-quality, solution-oriented support to customers and partners. This role plays a critical part in bridging technical expertise with commercial success by creating and executing technical strategies that align with regional business objectives.The manager will drive the technical vision and ensure the team provides accurate, timely, and compelling support throughout the sales lifecycle, including product demonstrations, proof of concept (PoC) engagements, and technical consultations. Collaborating closely with sales, product, and engineering teams, the manager ensures customer needs are fully understood and addressed through tailored solutions that enhance customer satisfaction and accelerate growth.In addition to operational leadership, the role includes mentoring and upskilling team members, maintaining a high standard of technical excellence, and acting as the key technical liaison for the Japan market. The successful candidate will have strong leadership abilities, a deep technical background, and a passion for customer success in a fast-paced, innovative environment.RESPONSIBILITIES

Leadership & Strategy
Manages and develops pre-sales technical team
Creates technical support strategies
Sets team KPIs and objectives
Aligns technical support with business goals
Develops department budget and resources
Technical Operations
Deal with reginal team such Bid Management, CTS, Product team to work on complex or hyper scale project.
Oversees all technical support activities
Establishes technical processes and methodologies
Reviews and approves complex technical solutions
Manages escalations and critical issues
Business Development
Works with sales leadership on strategic opportunities
Develops technical partnerships
Represents company at high-level industry events
Influences product roadmap and strategy
Drive Consultant and Customer Technical Engagement Activity
Team Development
Recruits and builds technical team
Creates training and development programs
Manages performance and career development
Promotes knowledge sharing and best practices

QUALIFICATIONS

Bachelor's degree or higher in Engineering (Electrical, Mechanical, or a related field)
8-12 years of relevant industry experience with a strong technical background in power and thermal solutions
Proficient in MS Office (Excel, Word) and AutoCAD
Demonstrated skills in strategic planning and execution
Strong business and financial acumen
Excellent executive-level presentation and communication abilities
Proven leadership and team management experience
Solid knowledge of electrical/mechanical systems and data center infrastructure.
Familiar with critical power systems and industry standards.

Key Competencies:

Highly disciplined, diligent, honest, and committed to service excellence.
Self-driven, proactive, and able to work independently under pressure.
Strong interpersonal, communication, and problem-solving skills.
Detail-oriented with the ability to manage multiple tasks efficiently.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.OUR STRATEGIC PRIORITIESCustomer FocusOperational ExcellenceHigh-Performance CultureInnovationFinancial StrengthOUR BEHAVIORSOwn ItAct With UrgencyFoster a Customer-First MindsetThink Big and ExecuteLead by ExampleDrive Continuous ImprovementLearn and Seek Out DevelopmentAt Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning over 130 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to . If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/CareersWork AuthorizationNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

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