Journey Strategist - Client Lifecycle Manager

Singapore
Permanent
Full-time

18 days ago

Business DivisionsGlobal Wealth ManagementYour roleKey Responsibilities

Lead the end-to-end design and continuous improvement of client journeys, ensuring alignment with business goals and regulatory requirements.
Translate strategic objectives into actionable journey maps and experience blueprints.
Collaborate with cross-functional teams to define KPIs, success metrics, and feedback loops for journey performance.
Leverage data and AI insights to identify pain points, opportunities, and personalization levers.
Act as a thought partner to product and design teams, bringing a client-centric and strategic lens to solution development.
Contribute to the broader transformation agenda of the OnePass program by embedding journey thinking into delivery squads.

Function CategoryBusiness management, administration and support, OperationsJoin usAt UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We're dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That's why collaboration is at the heart of everything we do. Because together, we're more than ourselves.We're committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can alwaysContact DetailsUBS Business Solutions SA
UBS RecruitingYour teamAs a Journey Strategist within the GWM AI BaC team, you will play a pivotal role in shaping and optimizing client journeys across digital and assisted channels. You will work closely with product owners, UX designers, data scientists, and business stakeholders to define and deliver seamless, personalized, and value-driven experiences for UBS clients.Your expertiseQualifications

Proven experience in journey strategy, service design, or customer experience roles, ideally within financial services or consulting.
Strong understanding of digital product development, agile methodologies, and design thinking.
Ability to synthesize complex data and translate it into actionable insights and narratives.
Excellent stakeholder management and communication skills.
Familiarity with AI-driven personalization and digital onboarding is a plus.
Wealth Management / Private Banking knowledge or experience (especially on KYC/AML topics).
AI experience or at least high interest and motivation to learn and shape the future of AI agentic redesign of processes.

About usUBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.We have a presence in all major financial centers in more than 50 countries.Your Career ComebackWe are open to applications from career returners. Find out more about our program on .How we hireWe may request you to complete one or more assessments during the application process.

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