Job PurposeThe incumbent will be part of the Singapore Operations team who will support the Business Development and Client Management team in all aspects of account acquisition and maintenance to ensure maximum effectiveness of internal processes and communication and guarantee optimum service.Critical Tasks and Expected Contributions/Results:Act as key contact to brokers and clients for defined book of business in relation to the quotation preparation and implementation setup stageTake ownership of Group Insurance Policy Set-Up in system and Policy Agreement by ensuring internal processes are followed and deadlines are metProvide support to the Business Development and Client Management team by ensuring that all new and renewal business cases are implemented accurately and in a professional mannerEnsure that addition and termination of insured members are processed within timeline.Identify process gaps and continuous process improvements across Operations and other teamsMaintain Salesforce data record and generate sales reportingMaintain and update process related documentsWork with IT Team to provide user requirements for system enhancement and perform UATKey Challenges/Anticipated Changes in Environment:Multi-taskingAbility to meet tight deadlines and adapt in a fast-paced environmentDeepen relationship with business partnersDevelopmental Value of Position:IntegrityAccountabilityMeticulousOpen-mindednessExperience/Knowledge, Education and Other Requirements:Minimum A-level or Diploma qualificationRelevant insurance certification : BCP, PGI and HI1-3 years’ experience in sales administrative functionsMinimum 2 years’ experience in a team environmentUsed to meeting tight deadlines and managing priorities under pressureKnowledge in Sales/Health Insurance or Brokerage background preferredPersonal Competencies Required:Excellent communication skillsStrong influencing and negotiating skillsPC literate - solid knowledge of Microsoft Office including Word, Excel, PowerPoint and OutlookGood time management and able to prioritize tasks with minimal supervisionSelf-motivated with strong sense of ownershipCustomer FocusInterpersonal SavvyProblem SolvingPriority SettingOrganizingAbout The Cigna GroupCigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
