Manager, Attractions & Recreation, Disney Cruise Line
- Singapore
- Permanent
- Full-time
- Operational Leadership: Manage the day-to-day operations of all Attractions and Recreation teams and functions, ensuring the safety, security, and exceptional experience for Guests and Crew.
- Collaboration: Serve as the primary point of contact for the onboard Manager of Attractions and Recreation and the Celebration shoreside Attractions and Recreation Leadership team, providing necessary support and fostering effective communication.
- Strategic Planning: Contribute to the development and execution of strategic operating plans for Attractions and Recreation. Work closely with the Director to align with the overall vision of Disney Cruise Line Entertainment.
- Sourcing and Procurement: Partner with key resources to ensure the warehouse and vendor processes are efficient and product is readily available when the ship needs it.
- Innovation and Optimization: Drive innovation and continuous process improvements within the Attractions and Recreation department, aiming for seamless and world-class Guest experiences.
- Financial Management: Work with the Director to align budgets, labor management, and resource optimization for Attractions and Recreation, actively contributing to the preparation of the annual operating plan.
- Staffing, Retention and Development: Partner with HR in the selection, hiring, and retention of onboard positions related to Attractions and Recreation Work with the onboard team to utilize the Talent Management system for career development. Foster a positive and inclusive work environment.
- Relationship Building: Cultivate relationships with Entertainment and Hotel leaders and all other relevant partners.
- Compliance and Documentation: Ensure shipboard leadership adheres to all forms, collateral materials, documentation, checklists, procedures, policies, and policy changes. Ensure documents are in accordance with internal and external audits. Responsible for reviewing Location Operating Guidelines for accuracy and identifying gaps.
- Guest Satisfaction: Partner with shipboard and shoreside leaders to address and resolve guest issues and suggestions. Review and communicate resolutions based on Guest Comment cards, GSM comment summaries, GSM results, Voyage Incident Reports. Ensure shipboard teams have the necessary resources to enable workstreams and delivery of shipboard product.
- Be fully qualified as a licensed lifeguard and participate and facilitate all training and operational audits, including in-service training, re-certification, Lifeguard New Hire training, as well attractions training, etc.
- Minimum 5 years’ experience in a leadership role with a focus on operational excellence.
- Experience in managing lifeguards, attractions or recreation operations in parks, recreation, tourism, or related fields.
- Strong understanding of safety protocols in attractions or recreation environment.
- Highly motivated self-starter with exceptional organizational and multitasking abilities in a fast-paced work environment.
- Demonstrated problem solving and continuous improvement process skills.
- Proven ability to build and maintain effective relationships with partners, vendors, and industry organizations.
- Excellent verbal and written communication skills with the ability to integrate seamlessly at all levels of the organization.
- Flexibility in work schedule, including travel, weekends, and holidays.
- Ability to be available and responsive to ship needs for urgent situations during non working hours
- Bachelor’s Degree in recreation, camp or leisure management, or related experience.