Senior Manager, Hotel Operations (F&B Services, Hotel Lodging, Retail & Spa), Disney Cruise Line
- Singapore
- Permanent
- Full-time
- Serve as home base support for Hotel Operations and on-board leaders
- Collaborate with, and consult with each LOB within DCL Hotel Operations USA to achieve consensus and approval on standards, policies and procedures
- Connect, and provide day-to-day support for Housekeeping, Laundry, Wardrobe, Guest Services, Crew Services, Food and Beverage Services and Retail, Photo and Spa operations
- Support operational efforts to ensure business practices, new initiatives and operating guidelines and standards are fully integrated into the DCL operation
- Serve as on-site leader in Singapore for Disney Cruise Line meetings, representing Hotel Operations for Disney Adventure and other localized projects
- Initial point of contact for any operational input or support needed by the shipboard teams and to be discussed with DCL Hotel Operations USA leadership
- Focus on maintaining strong business relationships with Terminal Operations, on matters affecting Guest pre-arrival, embarkation and debarkation experience to the extent it impacts the Guest Services operation.
- Partner with 3PL for validating/communication shipboard supply needs, logistics and orders. Changes to orders adds/deletes and merchandise inventory management.
- Ensure day to day operational readiness, needs and supplies for all areas
- Encourage high morale, foster teamwork and partnership of leaders within the responsible lines of business
- Communicate, present and facilitate discussions on topics that require DCL Hotel Operations USA leadership involvement and decision
- Stay connected with DCL Hotel Operations USA leadership to ensure alignment across lines of business
- 5+ years of experience in Hotel Operations, with a strong preference for oversight across multiple departments including Housekeeping, Laundry, Wardrobe, Guest Services, Crew Services, Food & Beverage, Retail, Photo, and Spa operations
- Proficient knowledge of Disney Cruise Line, including an understanding of Hotel or Resort Operations
- Proven critical thinking, creative problem-solving and decision making skills
- Proficient in time management, organizational capabilities, and balancing competing priorities
- Ability to build relationships with internal and external partners at various levels
- Can work independently and collaboratively in a team environment
- Excellent communication skills
- Ability to handle confidential information
- Strong attention to detail
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
- Bachelor’s degree in Hotel Management, Hospitality or Business
- Master’s degree or equivalent