ProServe Area Delivery Leader, ProServe A2C

Amazon

  • Singapore
  • Permanent
  • Full-time
  • 1 month ago
DESCRIPTIONThe Amazon Web Services Professional Services (ProServe) team is looking for an experienced ProServe Area Delivery Leader (PADL) to join our Associate to Consultant (A2C) Shared Delivery Team (SDT) to help us grow our early-in-career talent. This senior leadership role is responsible for all delivery activities within the Area (single/multi-country or Practice/Industry), ensuring optimal support while maximizing team utilization and revenue performance. You'll report to the Geo Delivery Leader serving as a strategic advisor to customers, partners, and internal AWS teams.As PADLs you will coach, manage, and guide Delivery Practice Managers (DPMs) and their teams, to ensure they are providing best in class solutions for customers and partners. Routinely engaging with C-level executives within our customers, you will be responsible for ensuring Area SDTs work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. PADLs primarily drive their teams to partner with ProServe Account Executives to identify, understand, and define business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and successfully executing SOWs.Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team growth and performance through implementing tailored people development plans, ensuring Area SDTs are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. PADLs success is primarily measured through the Area P&L by delivering customer engagements on time, within budget, and exceeding customer expectations (CSAT).The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.In this role, you will be a part of leading and building our complex and ambitious “Associate to Consultant” (A2C) SDT, as well as elevating the technical execution and delivery of your team of early-in-career Associate Consultants. Our A2C team hires early-in-career technologists, including recent graduates, and providing training, coaching, and mentoring to develop them into productive, customer-facing technical consultants. Associate Consultants in the practice may include specialists in Infrastructure, Application Development, DevOps, Data, and Security.It is expected to work from an AWS (or customer sites) at least 5+ days in a week. This is not a remote position. You are expected to be in the office or with customers as needed.Key job responsibilities
- Leading and managing the Area Shared Delivery Team, overseeing Delivery Practice Managers (DPMs) and their teams
- Ensuring delivery of best-in-class solutions for customers and partners, meeting and exceeding satisfaction targets
- Driving business development initiatives and provide portfolio guidance and oversight
- Collaborating with ProServe Account Executives to identify and define customer business outcomes
- Managing the Area P&L, optimizing team growth, performance, and utilization
- Serving as an escalation point for Sales and Delivery teams, engaging in pre-sales, in-flight projects, and post-implementation reviews
- Work with teams across AWS to develop mechanisms to accelerate hiring, onboarding, development, and insights into our early-in-career program delivery.
- Drive technical and soft skill training to focus and accelerate consultant development
- Partner with Business Unit stakeholder to identify engagement staffing opportunities for your team and drive high team utilization.About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 10+ years in IT and/or Management Consulting/Services, with at least 5 years in a senior leadership or people leader role
- Experience leading cloud transformation projects
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- Experience recruiting, onboarding, training, mentoring, and/or staffing consultants or other customer-facing professionals;
- Ability to travel to AWS and customer locations globally, as neededPREFERRED QUALIFICATIONS- Excellent communication, presentation, and negotiation skills with the ability to build and maintain C-level client relationships
- Advanced knowledge of AWS services and cloud computing trends
- Strong people management and performance management skills
- Proficiency in financial analysis, contract management, and risk management
- Ability to navigate complex stakeholder relationships and drive change
- Strategic thinking and decision-making capabilities in ambiguous environments
- AWS certifications, Project Management certification (PMP, PRINCE) and/or Agile (e.g., APM, CSM, PMI-ACP, SAFe SM, CSPO) certificationOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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