Assistant Manager
Singapore Economic Development Board
- Singapore
- Permanent
- Full-time
- Provide technical support and maintenance for virtual desktop infrastructure (VDI) and academic software and IT equipment.
- Offer user support, including software installation, troubleshooting, and documentation.
- Administer SaaS platforms and manage user access and systems permissions.
- Liaise with vendors for system support, upgrades, and service delivery.
- Identify opportunities and support initiatives for workflow automation and digital transformation using tools like Microsoft Power Automate, Power Apps, or equivalent.
- Assist in the development of dashboards using data visualisation tools.
- Assess and propose improvements to processes for greater efficiency.
- Coordinate and manage administrative tasks for the Early Admissions Exercise (EAE), including communication with students and parents.
- Liaise with academic staff and departments to ensure timely and accurate processing of EAE applications.
- Be proficient in managing SaaS systems used in admissions workflows.
- Participate in school-wide or polytechnic-wide initiatives and cross-functional projects.
- Support institutional goals by working collaboratively with other teams, departments, and external stakeholders.
- Qualification in any discipline with at least 3 years of working experience.
- Proficiency in digital tools, such as SharePoint Online, Microsoft 365, Power Automate and data visualization tools.
- Experience with SaaS platforms used in education or operations, preferred.
- Strong communication and interpersonal skills to engage with internal and external stakeholders, including students.
- Analytical and troubleshooting abilities, with attention to detail.
- Strong time management and organisational skills, capable of juggling multiple tasks and timelines effectively.
- Comfortable working both independently and in teams.