Community Specialist
Mpfunds
- Geylang, Singapore
- Permanent
- Full-time
- Promptly respond to trader inquiries, addressing their questions, concerns, and providing guidance.
- Foster a sense of community by encouraging traders to connect, share experiences, and seek help from one another.
- Keep traders informed about program updates, market trends, and relevant news, enabling them to make informed trading decisions.
- Mediate and resolve any disputes or misunderstandings among traders in a fair and neutral manner.
- Actively gather feedback from traders, and relay their suggestions and concerns to the program's management for possible improvements.
- Ensure traders are aware of and follow trading objectives and guidelines, fostering a respectful and harmonious trading community.
- Stay updated on market trends and share relevant insights and analysis with traders.
- Establish and uphold community rules and guidelines to ensure a respectful and constructive online environment.
- Generate reports on community engagement, query resolution, and feedback for continuous improvement and evaluation.
Kindly note that only shortlisted candidates will be notified.
InternSG