Customer Service Executive (Freight Forwarding)
- Singapore
- $3,200-4,000 per month
- Permanent
- Full-time
- Build and maintain strong relationships with clients by understanding their needs and providing personalized support.
- Serve as the primary point of contact for client inquiries, requests, and issues, providing timely and accurate responses.
- Ensure high levels of customer satisfaction by addressing client concerns promptly and effectively.
- Process client orders and pre-alert to customer, origin and operations.
- Ensure accurate and timely completion of shipping documents, including bills of lading, customs paperwork, and other required documentation for operation to take over.
- Coordinate with internal departments, such as operations, logistics, and finance, to ensure smooth and efficient execution of client orders.
- Address client issues and concerns related to shipments, delivery delays, damages, or other logistics issues, and work with internal teams to resolve them.
- Handle escalated client complaints or disputes professionally and diplomatically, striving to find mutually beneficial solutions.
- Provide guidance and support to clients on the use of company systems, processes, and services to optimize their shipping experience.
- Assist clients with technical issues or questions related to online booking platforms, tracking systems, or other digital tools.
- Solicit feedback from clients on their experience with the company's services and use insights to identify areas for improvement.
- Work with internal teams to identify process gaps or inefficiencies and recommend solutions to improve customer service delivery.
- Must have experience in the freight forwarding industry.
- Able to prepare quotations for both air and ocean shipments.
- Familiar with the F&B sector.
- Please highlight to candidates that this is a fast-paced role handling approximately 70 customers, with around 5–8 being highly active. The volume of enquiries and quotations can be significant.