Customer Service Executive (Freight Forwarding)
- Jurong East, Singapore
- $3,500 per month
- Permanent
- Full-time
- Industry/ Organization Type: Freight Forwarding
- Position Title: Customer Service Executive (Freight Forwarding)
- Working Location: Jurong East
- Working Hours: 5 days (Mon-Fri: 9am-5.30pm)
- Salary Package: Basic up to $3,500 + Bonus
- Duration: Permanent
- Support import/export shipment processing and arrangements.
- Coordinate with customers, overseas agents, carriers, NVOCCs, and co-loaders on shipment clearance, delivery, and collection.
- Handle the full set of import and export documents.
- Create and update job details in the system.
- Manage billing and costings, and issue invoices on time.
- Prepare manifests.
- Liaise with carriers, feeder operators, vendors, overseas offices, and customers.
- Check vessel berthing and schedules.
- Work with service providers and customers on shipment arrangements.
- Monitor shipments daily (arrival/departure dates and times, short-landed, survey, missing).
- Experience with DG Declaration, Portnet, and Tradenet is an advantage.
- Perform other ad hoc duties as assigned.
- At least GCE “N”/ “O” Level or equivalent.
- 1-2 years of experience in shipping/freight forwarding preferred.
- Good communication and customer service skills; detail-oriented, organized team player.
- Professional, positive attitude.
- Interest in customer service, data entry, and documentation.
- Proficient in MS Word and Excel.