Assistant Officer / Officer, Customer Service (Pasir Ris Mall)

• Manage and handle all customer service-related matters at Customer Service Counter
• Maintain high level of customer service standards
• Handle enquiries and feedback from shoppers and tenants
• Brand ambassador of the mall, promoting Great Rewards loyalty program and related activities
• Support Marcom in voucher sales, mall redemptions, loyalty program and any other marketing initiatives as and when required
• Handle administrative duties and any other ad-hoc duties as assigned

• Min GCE N Level qualification
• Min 1 year of working experience in relevant customer service role
• Proficient in MS Office Word, Excel and/or usage of CMS is advantageous
• Fluent in English
• Customer-oriented with good communication and interpersonal skills
• Able to work in fast paced environment and has passion for service excellence
• Able to work rotating shifts, including weekends and Public Holidays
• 5 day work week, 2 shifts (Shift 1: 9.30am to 7pm. Shift 2: 11.30am to 9pm)

Kuok Group