Director of Rooms

Singapore
Permanent
Full-time

16 days ago

Nestled between the bustling city and the vibrant Marina Bay, Pan Pacific Singapore presents spectacular views, modern business amenities and delightful dining experiences at our award-winning restaurants.The hotel's strategic location at the gateway to the Central Business District provides easy access for business travellers, and at the same time offers a wide array of sightseeing, retail and entertainment options in the vicinity.Indulge in the luxury of 790 rooms and suites, backed by modern technology, wireless Internet and sweeping panoramas of Marina Bay.The hotel offers a superlative range of meeting facilities comprising 24 meeting rooms totaling 2,842 sqm (26,716 sqf) of meeting floor space, including spacious rooms with natural daylight, incorporating latest technology, supported by a dedicated team.Discover the invigorating energy of one of Southeast Asia's most dynamic cities from the indulgent comfort of Pan Pacific Singapore.The RoleWe are looking for a Director of Rooms. You will play a pivotal role in directing, leading and managing the Hotel's Rooms Division operations, including but not limited to Front Line Guest Services (Reception, Concierge, VIP Team and Guest Care), Housekeeping, Pacific Club, Wellness Floor and Spa. If you are a detailed and service-oriented individual, we want you to be part of our growing team.Job Responsibilities:

Strategically deliver the hotel goals and vision as a member of the Executive Team.
Focus on guest service, ensuring the hotel's service values are embodied within the division and a seamless guest experience is consistently delivered.
Build effective relationships with other departments to ensure good communication and support.
Demonstrate leadership and management of an efficient and effective operation in which all associates understand the key drivers of the business and are held accountable for their performance.
Show high visibility in the division during peak periods of business.
Empower, train and coach associates to improve operational and service capabilities.
Review divisional Standard Operating Procedures on a regular basis.
Conduct evaluation meetings each year with direct reports.
Monitor productivity of the division and implement corrective strategies.
Utilize performance management processes to identify and celebrate consistently high performance and actively manage sub-standard performance.
Actively participate in the recruitment process of associates for the division.
Implement the business plan in the division.
Apply commercial acumen and a business understanding to drive for results.
Strive to achieve the key performance objectives.
Develop strategies to increase spa revenue and gym membership.
Perform any other tasks that may be assigned.

Talent ProfileDiploma / Bachelor's degree in hospitality management or equivalent.A minimum of ten years of experience in Rooms Division, with a minimum of five years of experience in managerial roles.Strong knowledge and experience in the front office functions of Opera or equivalent Property Management Systems and other software that is essential in managing Rooms operations and manpower (e.g. StayPlease).Advanced computer literacy and knowledge of Microsoft Office applications.Strong leadership skills with the ability to direct changes.Excellent presentation and communications skills.Strong analytical and problem-solving skills.Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests.

Pan Pacific Hotels Group

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