Setup and maintenance of desktops, laptops, phones, printers, peripherals and mobile devices – Windows and Apple PlatformsEscalate and work with second or third level support/third party vendor on resolution of problem when necessaryMaintain hardware inventory at assigned locationsProvision new users with hardware, software and account setupProvide with both remote and onsite support for multiple locations, if requiredTroubleshoot and resolve a variety of technical problemsAssist with network connectivity issuesProvide great communication and customer service to company employees in person and through phone calls and emailsWork on assigned tasks and projects including hardware and software rolloutsWork with hardware / software vendors, whenever requiredProvide training when needed help facilitate users requests and in the implementation of company projectProvide VPN support including end-user setup and problemWork closely with other support teams (client support team, application support team, server support team)Develop and document IT operational processes whenever requiredManage Active Directory - User/ID creation, delete, reset, update, distribution, list/security and accessesAssist on AV setup in meeting rooms for conference calls and meetingsProvide regular checks and maintenance on system health of the meeting roomsProvide back-end support for live event broadcastSupport ad-hoc IT project deploymentsAttend meetings to update current projectsAttend trainings provided by the companyPerform procurement/RMA duties as and when required and liaise with vendors, keep track of orders and update users or IT team on delivery statusIT Asset Management
