The Change Management team is a small, focused unit supporting selected strategic initiatives led by the Student and Academic Services Department (SASD), with a key portfolio in the Student Management System (SMS). These projects impact students, staff, and faculty across NTU, and the team provides both advisory support and hands-on change communications for initiatives with significant reach or complexity.As the Change Communications Manager, you will lead the development, implementation and oversight of change communication programmes for key SASD-led initiatives and, where applicable, for projects across NTU.Key Responsibilities:Develop and implement change communication plans targeted at NTU staff, faculty and students in relation to the university’s key student-related initiatives and other relevant projects like enhancement of student intranet.Develop content and direct creative execution to provide a consistent, targeted, and impactful change communication messages.Collaborate with the key stakeholders on change communication deliverables, including presentations, communication materials.Build and maintain strong partnerships with internal stakeholders to support the planning and delivery of strategic change management and communication initiatives.Design and execute targeted campaigns, with a focus on performance tracking and insights to inform future efforts.Lead on website content for student intranet related to Student Management System (SMS) and Student and Academic Services Department (SASD) related matters including NTU Education.Contribute ideas for new programmes, researching and recommending innovative branding techniques.Research and understand key business challenges, stakeholder behaviour, target audiences, competitive activity that impacts programmes within the business and assigned departments.Identify and present opportunities for consistency in messaging and user experience across channels including physical signage, digital platforms, and printed materials.Stay abreast of trends and developments in marketing and communications within the education sector to inspire continuous improvement.Requirements:Degree in Communications or equivalent.Candidates with certifications related to communications, such as Certified Strategic Communication Management Professional (CSCMP) or other related, will be considered a strong advantage.Experience & ExpertiseAt least 8 years’ experience in strategic or project communication within a large organisation.At least 8 years’ experience in change management, with the ability to effectively communicate and facilitate organisational change initiatives. Experience in business or organisational transformation, or within a consulting environment, is advantageous.Strong, versatile copywriting skills to create engaging and impactful content across various channels.Communication & Interpersonal SkillsExcellent written and verbal communication skills, including presentation and facilitation.Strong interpersonal skills with the ability to build collaborative relationships across diverse stakeholder groups.Skilled in crafting clear, concise messaging and managing group dynamics.Project & Organisational SkillsStrong planning, coordination, and organisational skills, with the ability to manage multiple projects and shifting priorities.Proactive and resourceful in identifying and resolving issues.Comfortable working independently and taking ownership of assigned projects.Technical ProficiencyProficient in Microsoft Office, web content management systems (e.g. SharePoint), and graphic design tools such as Canva and Adobe Illustrator.Personal AttributesDemonstrated critical thinking and attention to detail.Self-motivated, with a strong sense of urgency and accountability.Results-driven, with a focus on delivering quality outcomes.Eagerness to learn and grow professionally.Adaptable and open to change in evolving circumstances.We regret that only shortlisted candidates will be notified.Hiring Institution: NTU
