Manager, Change Communications
- Queenstown, Singapore Clementi, Singapore
- $7,500-8,000 per month
- Permanent
- Full-time
Job Location(s): West (eg: Queenstown, Jurong, Clementi, Tuas)JOB DESCRIPTION Our client is actively searching for a Manager, Change Communications join their team!
If you are a dynamic individual seeking a new career opportunity, read further!The Change Management team is a small, focused unit supporting selected strategic initiatives led by the Student and Academic Services Department (SASD), with a key portfolio in the Student Management System (SMS). These projects impact students, staff, and faculty across the University, and the team provides both advisory support and hands-on change communications for initiatives with significant reach or complexity.As the Change Communications Manager, you will lead the development, implementation and oversight of change communication programmes for key SASD-led initiatives and, where applicable, for projects across the University.The responsibilities of this role are:
- Develop and implement change communication plans targeted at University's staff, faculty and students in relation to the university's key student-related initiatives and other relevant projects like enhancement of student intranet.
- Develop content and direct creative execution to provide a consistent, targeted, and impactful change communication messages.
- Collaborate with the key stakeholders on change communication deliverables, including presentations, communication materials.
- Build and maintain strong partnerships with internal stakeholders to support the planning and delivery of strategic change management and communication initiatives.
- Design and execute targeted campaigns, with a focus on performance tracking and insights to inform future efforts.
- Lead on website content for student intranet related to Student Management System (SMS) and Student and Academic Services Department (SASD) related matters including University's Education.
- Contribute ideas for new programmes, researching and recommending innovative branding techniques.
- Research and understand key business challenges, stakeholder behaviour, target audiences, competitive activity that impacts programmes within the business and assigned departments.
- Identify and present opportunities for consistency in messaging and user experience across channels including physical signage, digital platforms, and printed materials.
- Stay abreast of trends and developments in marketing and communications within the education sector to inspire continuous improvement.
- Degree in Communications or equivalent.
- Candidates with certifications related to communications, such as Certified Strategic Communication Management Professional (CSCMP) or other related, will be considered a strong advantage.
- At least 8 years' experience in strategic or project communication within a large organisation.
- At least 8 years' experience in change management, with the ability to effectively communicate and facilitate organisational change initiatives.
- Experience in business or organisational transformation, or within a consulting environment, is advantageous.
- Strong, versatile copywriting skills to create engaging and impactful content across various channels.
- Excellent written and verbal communication skills, including presentation and facilitation.
- Strong interpersonal skills with the ability to build collaborative relationships across diverse stakeholder groups.
- Skilled in crafting clear, concise messaging and managing group dynamics.
- Strong planning, coordination, and organisational skills, with the ability to manage multiple projects and shifting priorities.
- Proactive and resourceful in identifying and resolving issues.
- Comfortable working independently and taking ownership of assigned projects.
- Proficient in Microsoft Office, web content management systems (e.g. SharePoint), and graphic design tools such as Canva and Adobe Illustrator.
- Demonstrated critical thinking and attention to detail.
- Self-motivated, with a strong sense of urgency and accountability.
- Results-driven, with a focus on delivering quality outcomes.
- Eagerness to learn and grow professionally.
- Adaptable and open to change in evolving circumstances.