This role will cover commercial and military products. Support Aftermarket goals, activities and strategies in accordance with the Aftermarket strategic plan. Conduct necessary follow-up both internally and with the customer to ensure customer satisfaction and to effect product/application improvements. Active role in identifying, developing and supporting RMU activity in the region Recommend appropriate design, manufacturing, application, or installation modifications as indicated by findings. Compile test, performance, and other applicable data to support recommendations. Instruct/train customer personnel on operation, function, repair and preventative maintenance of equipment and systems. Participate with customer in meetings to discuss and advise on service issues. This includes managing expectations and not “over-committing” to the customer. Serve up customer problems/issues as potential sales opportunities for the sales organization to address (upgrade, retrofit, replacement refurbishment, new products, etc.) Single point for technical contact between the customers and product families (will be held accountable for timely feedback to the customer) - Military and Commercial Conduct regular Technical Coordination Meeting (TCM) on a quarterly basis with the customer. Serves as the APAC Customer Satisfaction Coordinator o Systematically record and track survey (Airbus, Boeing and internal CSI) feedbacks and actions o Be the point of contact for related matters and track the actions we have taken as well as follow up periodically with the relevant action owners for open items o Reporting: Provide the update internally as well as per required by the survey administrators (Airbus/Boeing etc) in the appropriate reporting format(s) Bachelor's degree or equivalent in technical curriculum Minimum 5+ years of field service operational knowledge with aerospace industry Technical aptitude, analytical ability, seasoned knowledge of aircraft systems and customer needs/ requirements. Essential: In depth knowledge of the aerospace market and specifically the aftermarket business and the influences that affect this business segment. Desired: Experience working for an Airline in a technical support capacity. Strong relationship building skills in a culturally diverse environment. Proven ability to multi-task and handle several high priorities project concurrently while meeting tight deadlines. High level of motivation (self-starter) Results oriented, with excellent leadership and influence skills and proven ability to manage cross-functional teams in a matrix organisation Excellent verbal and written communication skills including technical. We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
