Senior Resource Manager
- Singapore
- Permanent
- Full-time
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreWe take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!Job DescriptionYour CareerThe Senior Resource Manager for the JAPAC region holds a vital position, overseeing Technical Services Resource Management, Capacity Planning, and Vendor Management. We need a leader for the RMO function who can not only manage current operations but also drive the transformation of the RMO into a proactive, business-enabling function through process, data, and reporting improvements.In your role, you will collaborate with Technical Services Business Leaders, RMO, Operations, and Contingent Workforce Teams to guarantee that Technical Services possess the necessary resources and capacity to meet both current and future demand.Your Impact
- Capacity Planning & Forecasting - Own the resourcing model, aligned to pipeline and bookings; partnering with Services Sales and PMO to optimize the allocation and utilization of resources.
- Stakeholder Interlock - Collaborate with Technical Services Leaders, Project Managers and other stakeholders to ensure alignment on business model, resource management strategies and address resource-related issues, and facilitate effective communication
- Resource Optimization - Development and implement solutions focused on planning, forecasting resources needs and monitoring resources utilization to ensure the accuracy of resource availability.
- Vendor Management - Manage the JAPAC Technical Services Vendors by putting in place governance structures to track vendor performance. Leverage vendors to address both short and long term capacity gaps via existing or new vendors. Manage the onboarding process of new suppliers
- RMO Governance - responsible for providing stakeholders with analytics and business insights that support leaders in making quick business decisions. Analyze data to identify areas for improvement, and provide recommendations to accelerate revenue and maximize margin
- Skills Inventory Management - responsible for ensuring skills are maintained and updated in the PSA tool on a consistent quarterly basis as this is critical for ensuring staffing of domain expertise on high-complexity projects
- Process Improvements - continuously assess and provide recommendations for improvement to resource management processes, methodologies, and tools to enhance efficiency and effectiveness
- PS Resource Management experience in a High Tech Software company
- Strong understanding of resource management principles and best practices
- Excellent communication, interpersonal, and conflict resolution skills
- Proficiency in resource management software and tools
- Analytical & problem-solving skills, with the ability to make data-driven decisions
- Ability to manage multiple projects and priorities simultaneously
- Strategic thinking and business acumen
- RMCP Certification a Plus