Systems Analyst (Application Support)

• Analyze, investigate and manage daily application issues/incidents
• Perform query jobs, generate data statistics and reports
• Perform system/issue monitoring & tracking of resolution through incident management system
• Work with cross functional teams (application development, infrastructure team) for incident investigation and follow up.
• Perform application deployment, support post deployment and post maintenance verification activities.
• Perform project documentation and document base-lining.
• Administration of application configuration, user account, and support audits activity related to this.

• Diploma/Degree in Computing Science, Information Technology, Engineering or equivalent
• 2 - 5 years’ experience in IT Operation, application support and end user management
• Excellent analytical and problem-solving skills
• Good written & spoken communication skills and interpersonal skills
• Experience in Structured query language (SQL).
• Involvement in night support activity (based on duty roster) is required
• Team player and work independently without supervision

GMP