Application Support Analyst
Sciente Consulting
- Singapore
- Permanent
- Full-time
- Diploma/ Degree in Computer Science, Business Information Technology or related disciplines;
- At least 2-3 years of working experience in Application Support;
- Hands on experience of working on SQL, Linux/ Unix;
- Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
- Experience in supporting Microsoft application framework;
- Excellent communication and stakeholder management skills;
- Good critical thinking and analytical skills.
- Exposure to CRM system, digital signage / inventory systems.
- Handle IT Incident, Request, Escalation process and troubleshoot and resolve system application problems;
- Provide technical expertise on analyzing and providing best solution on complex technical issues in timely and efficiently;
- Engage with various teams on resolution and maintain effective communication between stakeholders;
- Manage vendor performance through service level management;
- Enhance existing support process to maintain/improve service level and quality;
- Support audit and compliance related activities.