JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.DUTIES AND RESPONSIBILITIESProvide general overall facility management services including continuous monitoring of office/facilityConduct morning checks on the facilities in the officeAct as an interface with client, visitors and guestsBeing the point of contact for building landlordAssist Client with tactical planning for the facilities team’s goals and objectivesManage & maintain facility management tasks as assigned.Ensure appropriate follow-up with customers.Seek to continuously improve processes, systems and overall client satisfaction.Assist with researching, analyzing and reporting budget variancesWork with team members to identify and respond to any financial or budgeting related issuesHelp support facility specific cost savings targets to contribute to the account achieving significant savingsAssist management and staff with operational reporting, budgeting, financial systems, purchasing as necessary.Support requests associated with Jones Lang LaSalle Management, Operations and Financial auditsReporting to Regional Team on facility related projects and updates as and when required.FinanceExecute all required financial related work to deliver facility services to Client’s facilityBe administrator for Client’s purchase system for Facility related, if requiredAssist with registering new Third Party Vendors in JDE system according to JLL policy and proceduresCreate Purchase Order (PO) requests on behalf of the facility management team for both JDE and Client SystemGoods Receipt (GR) the PO after confirmation of PO requesterEmail scanned invoices to JLL’s Financial Service Center (FSC)Assist with any other financial related matters to ensure that all financial process are completed in a timely mannerAssist local Singapore finance as required to ensure that all financial related matters are closed in a timely mannerMaintain tracker to ensure of all responsible financial process to ensure that all payments are properly documented and completed in a timely mannerEscalate any potential risk of late payment or other financial matter that could impact facility operations to Account Lead as soon as you become awareMeeting Room SupportEnsure meeting room(s) presentation is clean and tidy at all timesAssist the local business with meeting room bookings and operations of audio visual equipment where requiredDemonstrate responsiveness and creativity in finding solutions for service delivery and overall client satisfaction.Read and understand the applicable Service Level Agreements, helps achieve the Key Performance Indicators and scores favorably on the client satisfaction surveys.Engineering SupportCoordinate & Manage HVAC, Fire Protection & Security Equipment, Mechanical and Electrical Maintenance and repair services with building/property maintenance management comprises of the managing of service from third-party service partner/vendors.Client/Stakeholder ManagementManage the key client team representatives effectively to ensure that expected service levels are achievedBuild strong working relationships with key client representatives and promote company's engineering platform and provide a key linkage between the wider organisation and the client representative and account teamCoordinate with stakeholders to ensure smooth delivery of programs and proceduresRequire to physically check and complete the occupancy data based on client requirement with provide templatesProcurement & Vendor ManagementReview the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools & documentationsPlan and manage budgets for Engineering & Operational contractsManage contract on vendors for technical servicesRequire to coordinate the arrangement of procuring of gown and food items for trainings at cleanroom and arrange for delivery to end-users department.Site OperationsPlan and take responsibility for smooth operations of all mechanical, electrical, plumbing installations and buildings works pertaining to the facilityEmergency call support and site attendance as requiredManage the M&E scope of the projects to ensure the quality and deliverables within the stipulated timeDevelop and implement innovation programs and processes that reduce utility costs, increase productivity and savingsContinuous optimisation of processes, tools and documentationAchieve key performance indicators and service level agreement targetAttending to ad-hoc guest at the visitor waiting areaOrdering and tracking of first aid supplies, office supplies and pantry supplies for officeCollection of mail from the letterbox and distribute to relevant department mailboxSpace planning and occupancy reporting to CRE on a quarterly basis through physical counting of occupancy.Manage and program the registering and issuing of badge access and handle any badge related issues for users and visitors on a daily basisManage ad-hoc projects such as procurement for employees’ benefits (T-shirts, food, etc)Events ManagementSetting up of space for the celebration of events including moving of light furnitureOrdering of festive decorations including engagement with landscaping vendors for festive plantsPlanning of celebrations for festive holidays and monthly birthday celebrationsAssist in liaising the event catering vendor and process through petty cash procedures when requiredHealth & Safety ManagementConduct regular audits to ensure safety procedures on site are in place and working.Assist in carrying out safety procedures when neededAssist in the implementation and management of the facility risk management programSupport the implementation and monitoring of disaster recovery and business continuity plansFollow established escalation procedures and incident reporting procedures.Consolidation of mandatory quality management documentation requirements for existing ISO certifications possessed by our clientMonthly processing of invoice for vendorsKEY PERFORMANCE MEASURESUninterrupted site operationsClient SatisfactionContinuously improving serviceEMPLOYEE SPECIFICATIONSKEY COMPETENCIESSound interpersonal skills to manage diverse range of service providers and Client representativesSound written and oral communication skillsDemonstrated ability to manage multiple and complex operational matters on a daily basisWorking knowledge of EHS and BCA RegulationsProven capacity to understand and interpret commercial contractsCapacity to deal with ambiguity and address complex problemsCore technical, engineering or building management skillsSound computer skills in Microsoft OfficeLEADERSHIPRepresent JLL by behaving consistently with cultural and company requirements.Provide services to the account’s cultural and company requirements.Work towards objectives unsupervised.Be willing to assist & mentor colleagues.PERSONAL EFFECTIVENESSProvide an effective contribution to the team’s delivery.Contributes via regular feedback, to the overall performance of the delivery team.Works towards individual targets, monitor and manages individual performance.DECISION MAKINGBe able to make difficult decisions and resolve problems or improve operations.Actively search-out opportunities to achieve better or best results and increase the service delivery provided by Jones Lang LaSalleRELATIONSHIP BUILDINGPromote open, constructive and collaborative relations with superiors, subordinates, peers and clients.Gains respects of superiors, subordinates, peers and clients.COMMUNICATIONListens effectively and communicate through actions and example. Has strong written and oral communication skills.Regular reporting of the work accomplished and upcoming workRequired Qualifications, Skills & ExperienceDiploma or equivalent qualification in Facilities ManagementStrong administration and organisation ability with office space planning.Possess initiative and professionalism with the ability to multi task, organise and prioritise work,A team player who is able to work independentlyExperience dealing with both internal and external customers and managing client expectationsStrong communication and interpersonal skills with the ability to build rapport quicklyGood presentation skill with the ability to lead meeting and presentation to client / stalk holder.Sound computer skills in Microsoft Office softwareLocation:On-site –SingaporeIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page I want to work for JLL.
