IT Infrastructure Engineer

• We are seeking an experienced and proactive IT Infrastructure Engineer to join our Singapore office. This individual will play a key role in supporting and maintaining our global infrastructure, ensuring high availability, performance, and security across our systems and networks. The role requires a mix of deep technical expertise, project leadership, and the ability to work independently in a fast-paced, dynamic environment.

• Provide day-to-day support and ongoing maintenance for network switches and routers across the Asia region.

• Support and manage the global VMware virtualized infrastructure.

• Oversee global backup and monitoring systems, addressing issues and alerts in a timely and prioritized manner.

• Maintain and support voice infrastructure within the Asia region, including Cisco Unified Communications.

• Act as a third-line support resource for both Windows desktop and server environments, delivering prompt and professional resolution to user requests.

• Support all facets of IT infrastructure and contribute to end-user support when required.

• Ensure all technical processes, procedures, and configurations are accurately documented and kept up to date.

• Adhere to all company and team policies, standards, and procedures consistently.

• Escalate relevant issues, concerns, or incidents to the line manager, including policy breaches and near misses.

• Take an active role in business continuity planning and testing activities.

• Champion cybersecurity by upholding the firm’s standards and best practices.

• Demonstrate the ability to work independently with minimal supervision, managing multiple ongoing tasks effectively.

• Lead and take ownership of complex infrastructure projects, including large-scale deployments of hardware and software.

• Research and propose solutions to technical problems and share knowledge with the broader team.

• Support the Technology Infrastructure Manager with ad hoc responsibilities and initiatives.

• Be available and contactable for after-hours support when required.

• Act as a third-line support resource for both Windows desktop and server environments, delivering prompt and professional resolution to user requests.

• Support all facets of IT infrastructure and contribute to end-user support when required.

• Provide ad hoc desktop support as needed, including desk moves, onboarding of new joiners, and other hands-on tasks within the office environment.

• Ensure all technical processes, procedures, and configurations are accurately documented and kept up to date.

• Bachelor's degree in Computer Science or a related field (minimum 2:1 classification).

• Professional certifications such as CCNA, VMware, or Microsoft credentials are highly desirable.

• Minimum of 10 years' experience in a similar infrastructure role, ideally within an investment management or financial services environment.

• Demonstrated ability to deliver technical projects in high-pressure, deadline-driven contexts.

• Proven track record of successfully managing infrastructure operations at an enterprise level.

• Proficient in Cisco Unified Communications, including Expressway and Jabber.

• Strong understanding of Cisco switching and routing (CCNA level or higher).

• Skilled in writing and using PowerShell scripts for automation and system management.

• Hands-on experience with VMware administration and enterprise storage systems.

• Familiar with Nagios, Grafana, and Prometheus for monitoring infrastructure.

• Knowledge of Cisco AMP for endpoint protection.

• Experience with Veeam backup solutions and deployment.

• Familiarity with Nimble Storage systems.

• Exposure to container technologies such as Docker.

• Excellent written and verbal communication skills.

• Strong problem-solving and analytical abilities.

• Effective at multitasking and prioritizing in demanding environments.

• Resilient under pressure, with a calm and structured approach to incident response.

• Proactive, can-do attitude with a strong sense of ownership.

• High standard of customer service and user experience.

• A reliable team player, collaborative and supportive of colleagues.

Capula