Overview of RoleAn Events Services Manager/Senior Events Services Manager is responsible for managing all Conference and Banquet operations to deliver an excellent experience.What will it be like to work for this Hilton Brand?We are more than a place to stay; we are a place to Stay Inspired. Our job is to discover what inspires our Guests so that we may ensure an experience of a lifetime. Our job is also to discover what motivates and inspires each of us to consistently provide luxury service.At Conrad, we take the time to understand the wants, needs and desires that make each of our Guests unique. Then we can create a stylish luxury experience that’s uniquely personal, deeply memorable and, above all, smart.As a Team Member, your goal is to provide the world’s most personal service, tailored to each individual; to deliver service so smart, it allows the Guest to be more focused, more connected, more relaxed.What will I be doing?As an Events Services Manager/Senior Events Services Manager, you will be responsible for performing the following tasks to the highest standards:Liaise with guests to determine objectives and requirements for the eventsTo maximise conference and banqueting revenue and profit through pro-active selling techniques and price strategyEnsure the highest standard of conference and banqueting business processEnsure fairness in vendor selection, such that non-contracted customers receive the sames rates/quotes regardless of the chosen booking channel usedExecute site inspections and monitor event activities to meet requirements of both guests and attendeesResponsible for the dissemination of groups related information to other departments eg. issues of banquet event order and group resume as well as pre-event meetingsMaintain close coordination with respective with respective departments on organiser's requirement and last minute event requirementEnsure complete administrations and execution of all planned eventsAdhere to the protocols for Hilton EventReady with CleanStay and Hilton EventReady Hybrid Solutions programmesProvide guidance, training and support to Events TeamWhat are we looking for?As an Events Services Manager/Senior Events Services Manager, serving Hilton Brand hotels and vacations, is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Demonstrated previous managerial experience in a Catering & Events function in the hotel/leisure sectorStrong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targetsHave an excellent organisational and planning skillsGood communication, interpersonal, presentation and organisational skillsAccountable and resilientAbility to work under pressureFlexibility to respond to a range of different work situationsGood team player and able to manage by exampleIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Knowledge of the hotel property management systemsPrevious experience in the same or similar roleWhat benefits will I receive?Your benefits will include holiday entitlement - as an employee you can become a member of ‘Go Hilton’ Programme which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.
