IT Customer Support Intern

FOMO Pay Pte Ltd

Singapore
Training
Full-time

2 months ago

About FOMO PayFounded in 2015, FOMO Pay is a Major Payment Institution licensed in Singapore, Hong Kong and the United Arab Emirates (UAE). The firm has become a leading one-stop digital payment, digital banking, and digital asset solution provider. It is currently building Asia's fully licensed financial platform, helping institutions and businesses connect between traditional and next-generation financial services. The firm offers its three flagship products:

FOMO Payment – One-stop digital payment solution for merchants, corporates and financial institutions
FOMO iBank – Facilitate businesses' everyday requirements for transactional banking needs
FOMO Treasury – One-stop digital asset services provider bridging Web 2.0 & Web 3.0

Visit www.fomopay.com for more information.Join and Grow with us!At FOMO Pay, we are dedicated to pushing the boundaries of what is possible in digital payment and global banking solutions. We are seeking forward-thinking individuals who share our passion for innovation and are eager to be at the forefront of industry disruption. In our transformation journey, you will have the opportunity to work alongside visionary leaders who have an exceptional track record of shaping the future of digital payments and global banking technologies. We also believe in unlocking the potential in every individual - we offer an inclusive, supportive, and continuous learning culture where everyone can grow to be their best selves and advance in their personal and professional goals. Join our team and be a part of an exciting evolution in the industry.Job DescriptionKey Responsibilities:

Assist merchants in resolving issues related to products or services provided
Maintain regular communication with merchants to gather feedback on product or service quality
Supervise all post-sales services offered to merchants
Develop and optimize processes, tools, and systems for support and service
Demonstrate an in-depth understanding of products, functions, features, and benefits
Uphold quality control by establishing and maintaining technical operations standards
Collaborate with IT colleagues to provide technical support and assistance

Requirements:

Diploma or Degree in Engineering, or possess relevant technical experience
Ability to converse well in English and Chinese to liaise with English and Chinese-speaking merchants
Strong follow-up capabilities to ensure seamless customer support
Responsible and proactive in all tasks undertaken
Ability to multi-task and work effectively and efficiently in a fast-paced environment

Application InstructionsPlease apply for this position by submitting your CV to .
Kindly note that only shortlisted candidates will be notified.

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