Executive, Customer Operations (Domestic Help Sector), WPD

Ministry of Manpower

  • Singapore
  • Permanent
  • Full-time
  • 23 days ago
What the role is:The job holder is responsible for implementing MOM's policies relating to Work Pass in the Migrant Domestic Work (MDW) sector and maintaining the integrity of the Work Pass Framework through case processing and effective implementation of the MDW scheme.What you will be working on:
  • To assess and evaluate FDW Work Permit applications and appeals in accordance to the FDW Work Permit policy and processing criteria and convey the outcome to customers expeditiously • To handle enquiries and provide prompt, accurate and clear advisory to customers relating to FDW Work Permit policy, Work Permit application/appeal procedures • Support the team in administrative duties • Perform any other duties assigned by supervisors
What we are looking for:
  • Possess good customer service, communication (written and spoken) skills • Possess good analytical, creative thinking, meticulous and problem-solving skills • Be a good team player with a customer-focused mindset • Be able to multi-task, work independently, proactive in problem solving and adaptable in dealing with different situations
About Ministry of Manpower:Championing Human Potential for a Thriving Singapore Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore. As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.

Ministry of Manpower