Associate, Merchant Success

Singapore
Permanent
Full-time

7 days ago

Company DescriptionAbout Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.Job DescriptionGet to Know the TeamThe Singapore Operations team drives growth and innovation for Grab, shaping the business to meet the evolving needs of consumers. We contribute to Grab's vision of being Southeast Asia's superapp by providing everyday services that matter most, and we develop and execute business strategies that help us serve our community effectively.The Merchant Operations team represents the voice of our merchant partners, advocating for solutions that enhance their success on Grab. We collaborate with business verticals (GrabFood, GrabMart, GrabPay, OmniCommerce) and product teams to deliver strategic initiatives that consider local market needs and optimize both merchant and consumer experiences, supporting country growth, cost priorities, and operational efficiency.Get to know the roleThis role is part of the Merchant Operations team, working directly with restaurant partners to ensure they succeed on our platform. You will play a key role in onboarding new partners, delivering impactful training, and providing operational support that enables restaurants to run smoothly and maximize revenue. Beyond day-to-day enablement, you will also collaborate across teams to translate partner needs into scalable solutions, ensuring that our platform continues to drive both partner satisfaction and business growth.The Critical Tasks You Will Perform

Partner with restaurant partners to enable smooth adoption, optimize system configurations, streamline workflows, and maximize revenue
Design and deliver training programs and materials that equip restaurant managers and staff to confidently use platform features and operate efficiently
Identify operational gaps and root causes during training or support, and take corrective action where possible
Provide high-touch, on-ground support during onboarding and critical service periods, strengthening partner confidence and ensuring smooth adoption
Serve as a trusted point of contact for urgent operational issues, ensuring business continuity through timely resolution or escalation
Share ground-level insights with Product, Ops, and Commercial teams to validate features and support scalable rollouts

QualificationsWhat Essential Skills You Will Need

Bachelor's degree in Business, Hospitality, or related field (preferred)
Customer-first mindset with strong communication and client management skills
Proficiency in both English and Mandarin to effectively engage with a diverse merchant base
Problem-solving and analytical ability to turn data and feedback into actionable improvements
Experience collaborating across teams to execute strategic initiatives
Adaptability, ownership, and drive to thrive in a fast-paced, evolving environment

Additional InformationLife at GrabWe care about your well-being at Grab, here are some of the global benefits we offer:

We have your back with Term Life Insurance and comprehensive Medical Insurance.
With GrabFlex, create a benefits package that suits your needs and aspirations.
Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at GrabWe are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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