Motor Claims Advisor

• Study vehicle repair history and ensure Workshop Manager and Senior Motor Claim Advisor are informed of any unusual or repeated complaint.
• Write out, in-accordance with the individual vehicle diagnosis, individual work orders with the job item numbers, job specification and flat rate specifications.
• Confirm with customer that our records of their personal particulars are correct. Update history file and GDMS if there is a change.
• Conduct Vehicle Reception Check with reception checklist in the presence of customer for all cars brought in for body and paintwork repairs.
• Advise customers of the best method to pursue their insurance claims from a few insurance claims option available.
• Negotiate with surveyor / insurance companies to get the best labour charge.
• Prepare accurate accident repair estimate and provide supplementary estimate necessary.

• Advise estimated repair cost for work to be done, ask for authorization budget on additional job.
• Communicate with workshop foreman on the repair status, observe promised deadline. Conduct final check on vehicle cleanliness, verify job completion after end control.

• Inform customer that the vehicle is ready for collection, the repair cost and collection time.
• Decide appropriate goodwill decision for request that falls under the normal frame work.
• Personalise vehicle delivery after repair to the customer including explaining the repair invoice to customer; inform the customer of any outstanding matter, for instance jobs required to be done on next visit or parts on order if any.

• Maintain the Body and Paint reception area neat and tidy.

• NTC 2 in Mechanical Engineering, Automotive Engineering or its equivalent
• 3 - 5 years of experience as a Motor Claim Advisor with at least 1 year in surveyor position
• Experience in motor trade or in Body and Paint department would be an added advantage

• Possess Class 3 license
• Literate in computer skills
• Alexandra, Monday 8.30am 6.30pm, Tuesday to Friday 8.30am 6.15pm
• Basic + incentive
• Job Reference: L59XR3R5

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