Renewal Manager - ASEAN
- Singapore
- Permanent
- Full-time
(NASDAQ: ), is the global leader in . Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about , visit our CyberArk or follow us on , or .Job DescriptionReporting to the Manager, Renewal Management - APJ, your main objective is to drive all software maintenance and subscription renewals sales. You will be working in close partnership with various internal teams and/or Channel Partners to identify the list of projects that will expire in the upcoming months and start the process to renew them.Manages a regional territory and supports both direct customers and partner-led accounts.Contributes to a 6-month rolling forecast by leveraging account-level insights, historical trends, and ecosystem data to anticipate churn and guide business decisionsNegotiates effectively with customers and partners to minimize discounts and eliminate free-of-charge requests.Works cross-functionally with Sales, Customer Success, and Analytics to mitigate risk, influence retention, and drive proactive renewal outcomesLeads account planning sessions for mid and large accounts with internal teams and ecosystem partners.Owns the full software subscription renewal cycle - from proactive follow-up and quoting to execution - ensuring target achievement while identifying upsell opportunitiesUnderstands how the role contributes to company metrics, reporting, and business goals.Engages directly with customers to build trusted relationships and effectively communicate the value of CyberArk support and continuous renewalMaintains high data integrity while managing a large volume of transactionsWork on complex renewals deals involving multiple contracts, co-terming, cross-region elementsThrives in environments that require manual processes and reconciliation of data across multiple systems.#LI-N1#LI-HYBRIDQualificationsIdeally 6+ years of renewals experience in Enterprise Software space for the ASEAN regionExperience managing renewals in a Saas environmentPrior experience of managing volume and working with in-country channel partners for ASEAN countriesDiscipline in managing time and monitoring resultsProven track record of success in inside salesKnowledge of CRM software (preferably Salesforce)Ability to multi-task and prioritize while achieving sales quotaWorks well in a matrix organizationHigh Energy, Self-Motivated and persistentCreative problem-solving, strong interpersonal skills and willingness to take the initiativeExcellent written and phone communications skills while leveraging IT and communication tools