Project Manager - Global Business IT

• Lead, direct, manage, and implement specific projects relating to DHL Express Data programs. Responsible to ensure that projects are completed on time, within budget, and produce results meeting expectations of customers and other stakeholders.
• Manage DHL Express Data applications and capabilities with a focus on the needs of our customers and the business.
• Drive resolution of trending problems impacting service in conjunction with the countries, regional, and global functions.
• “Think out-of-the-box” to provide alternative but compliant solutions when opportunities are identified.
• Participate in strategy discussions, global workgroups, and project boards in support of the achievement of the initiative’s goals.
• Drive standards around data protection, data quality compliance, and version control, and ensure implementation meets internal DHL operational requirements (Global SOP).
• Coordinate globally for the development implementation of DHL Express Data solutions, ensuring appropriate technical, operational, and training.
• Ensure the projects’ direction and progress are communicated to all stakeholders.
• Set up the project and relevant project organisation with the support of the Domain leadership.
• Manage business and project risks, including the development of contingency plans according to the needs of the projects being managed.
• Participate where necessary in centrally delivered user training to ensure users are fully capable of using the new processes and systems to the optimum level.
• Conduct/facilitate (where necessary) workshops to define the requirements and scope of the project.
• Provide sufficient training on DHL Express Data applications and capabilities to relevant stakeholders (country, regional, or global level).
• Conduct/facilitate (where necessary) reviews to assess the success of the project.

• University degree in Business, Project Management, or Information Technology preferred.
• Agile Project Management Certification is a plus.
• Highly motivated team player with strong analytical skills.
• Flexible, diplomatic, and sensitive to cultural differences.
• Positive attitude with a dedication to customer satisfaction.
• Familiarity with web technologies (HTML, CSS, JavaScript, jQuery).
• Experience with ServiceNow, OpenShift, Red Hat Decision Manager, Oracle DB, SharePoint, Jira, and Confluence. Knowledge of GDPR, ISMS, data security, and Power BI is a plus.
• 4-8 years of project management experience, preferably in logistics or transportation.
• Proven track record in delivering complex solutions and managing project budgets.
• Strong communication, presentation, and negotiation skills.
• In-depth knowledge of express operations processes and business acumen.

DHL