Customer Care Consultant
AIG
- Singapore
- Permanent
- Full-time
- 5-day office hours work week excluding weekends and public holidays
- 12 months contract, renewal yearly subject to performance
- Remuneration includes Monthly Basic + KPI Achievement Incentive + 1 month completion bonus
- Full range of full-time benefits including medical, hospitalization, include Time off for Volunteering, Family Care Leave and Marriage Leave and much more.
- Full classroom training provided covering Skills, product, systems and processes
- Track record of career development and lateral movement to Claims, Underwriting, Product and other GI functions.
- Located at: Aperia Tower, Walking Distance from Lavender and Bendemeer MRT Station
- Deliver excellent, professional and warm service to our clients and partners over phone and email.
- Adept at managing client expectations and taking ownership of driving customer service requests and resolution.
- Enjoy problem solving and possess analytical skills to advocate for customers across the organization.
- Be active in identifying concerns for feedback to management and take part in improvement initiatives.
- Ensure complete and accurate updates on client interactions in our systems and applications.
- Meet Contact Centre Key Performance Indicators (KPIs) on Service Levels, productivity metrics and quality assurance and contribute to expected team performance standard.
- Possess strong communication skills and are comfortable with engaging across levels and departments.
- Prepared to perform additional or paid overtime duties during operational exigencies when required.
- Support service team with continual improvement initiatives and projects when delegated by management.
- Experience in Contact Centers and Customer Service or inbound hotlines
- Fresh Diploma, Higher Nitec, Nitec holders who are keen to explore customer service role in contact center environment are welcome to apply
- Familiarity with Customer Relationship Management system (CRM) use & MS Office
- Candidates with a Certificate in General Insurance (CGI) will be given priority
- Candidates are required to attain CGI certification by end of probation
- Bilingual in English and local second language preferred
- Able to multi task and work across different systems and platforms
- Enthusiastic and self-motivated individual, able to work in a fast-paced customer focused and dynamic environment
- Good command of oral and written English