Customer Service Officer

Anradus

Paya Lebar, Singapore
$2,400 per month
Permanent
Full-time

1 month ago

Job DescriptionJob Description

Industry/ Organization Type: Security System Service Provider
Position Title: Customer Service Officer
Working Location: East (Nearest MRT: Tai Seng/Paya Lebar/Ubi)
Working Hours: 5 days (Monday-Friday, 9 am-6 pm)
Salary Package: Up to SGD 2400 + Variable Bonus
Duration: Permanent

Key Responsibilities

Make & receive customer inquiry calls
Handle customer complaints and respond to customer reviews
Collect & analyze customer feedback
Support software training & software installation with customer
Intervention driver fatigue cases for commercial bus & SME companies
Assist in the retrieval of camera footage for customers
Prepare usage report for sales team for grants claim
Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
Data analytics for software & product accuracy
Back-end QC check for new vehicle installation project
Observe & monitor for server performance
Arrange Company product installation or maintenance booking with the customer

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Min. Diploma
Min.1 year of working experience in a customer service role
Training provided to inexperience candidate

*If you face technical issues when submitting your resume, please email your resume to . Please indicate #66269 on the email subject.Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus

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