Customer Service Officer / Executive (East)
Bolloré Logistics
- North East Region, Singapore
- Permanent
- Full-time
- Ensure customer’s orders are processed in a timely and accurately manner
- Ensure reports are submitted on a timely to established customer’s schedules
- Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements
- Liaise and update customer closely to resolve customer orders or shipments related issues
- Initial cycle count as per schedule
- Ensure proper keeping of cycle count sheet for audit trail purpose
- Be responsible in reconciling all stock discrepancies
- Inventory Management for Customer’s WMS system
- Ensure all billings are done timely & accurately with all necessary supporting documents
- Adhere to relevant Standard Operating Procedures (SOP) and Work Instructions (WI).
- Maintain and ensure safe keeping and traceability of relevant customer’s document / records
- Capture and update on all CSD KPI measurement, orders management, and orders’ turnaround time metrics etc.
- Collate and compute the monthly KPI report
- Achieve & maintain consistent KPI, make suggestions to improve when necessary
- Additional functions as mandated by Management
- Preferably Diploma in Logistics or Business Admin
- Candidate with no experience but with relevant experience may apply
- Customer Service Orientated and team player
- Product and System knowledge & MS Office Skills