Reservations Intern

The Standard, Singapore

Tanglin, Singapore
$1,600-1,800 per month
Training
Full-time

7 hours ago

Founded by André Balazs in 1998, The Standard's irreverent and playful sensibility, combined with a careful consideration of design, detail and service, have established its reputation as a pioneer of hospitality, travel, dining, nightlife, and beyond. Located in Los Angeles, New York, and Miami, The Standard hotels are known for their taste-making clientele, their pioneering design, and their unrelenting un-Standard-ness. From prodigious opulence at The Top of The Standard to rock 'n roll chic in Hollywood, you never quite know what to expect, save for a beautiful setting, a fresh twist on Modernist design, and a smashing good time.Job DescriptionAbout the Role:We are seeking a detail-oriented and eager-to-learn Reservations Intern to support our Reservations team. This internship offers exposure to hotel systems, guest communication, and cross-department collaboration, giving you valuable insights into the hospitality industry.Key Responsibilities:As a Reservations Intern, you will assist the team with daily operational tasks, including but not limited to:

Assist with daily reservations tasks such as processing new bookings, cancellations, and special requests.
Prepare and organize daily reports (e.g. pick-up, cancellations, no-shows, forecasts, arrival check, etc.).
Support communication with guests via phone, email, and online platforms (Booking.com, Expedia, Trip.com, etc.).
Learn how to check and update guest preferences and inclusions.
Work closely with Front Office and Sales teams to coordinate group bookings and manage inventory.
Gain exposure to upselling techniques and the link between reservations and revenue.
Assist with general administrative duties such as filing, archiving, updating records, and ensuring smooth operations.

Learning Opportunities

Exposure to hospitality systems and extranet platforms (Opera PMS, OTA extranets, internal dashboards).
Understanding the full reservations workflow from booking creation to guest arrival.
Develop analytical skills through report preparation, forecasting, and data management.
Build professional communication skills with guests and through inter-department collaboration.
Learn how reservations impact hotel revenue management and guest experience.
Gain insight into hotel operations and cross-department coordination.
Practice problem-solving in a fast-paced hospitality environment.

Who We’re Looking For

Current students or recent graduates in Hospitality, Tourism, Business, or related fields.
Strong communication skills in English (both written and spoken); additional languages are an advantage.
Well-organized, detail-oriented, and eager to learn.
Proficient in Microsoft Office (Excel, Word, Outlook).
A team player with a positive attitude and adaptability.

Application InstructionsPlease apply for this position by submitting your CV to .Kindly note that only shortlisted candidates will be notified.

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