Director of Concierge & Reservations

Central Region, Singapore
$72,000-96,000 per year
Permanent
Full-time

1 month ago

🌟 We're Hiring: Director of Concierge & ReservationsA global leader in luxury ground transportation is seeking a Head of Concierge to lead its concierge and reservations operations across APAC and Dubai. This is a high-impact leadership role for someone passionate about delivering premium, personalized service and driving operational excellence in a fast-paced, client-focused environment.📍 Location: Singapore/Hong Kong (with regional oversight across APAC and Dubai)
🕒 Employment Type: Full-Time🚘 What You'll Be Responsible ForOversee concierge and reservations teams across APAC, ensuring world-class service deliveryLead the execution of regional card programs, ensuring seamless client experiencesDesign and implement operational strategies that support business growthStreamline customer service workflows to improve responsiveness and efficiencyCollaborate cross-functionally with supply chain, tech, sales, marketing, and finance teamsOptimize booking platforms in partnership with the tech teamMonitor KPIs including booking accuracy, response time, and customer satisfaction🎯 Who We're Looking ForProven experience in a senior concierge, reservations, or operations role within luxury hospitality, travel, or transportationStrong leadership and team management skillsExcellent communication, problem-solving, and client service abilitiesFamiliarity with booking systems, CRM platforms, and operational softwareStrategic thinker with a hands-on approach to executionAbility to thrive in a dynamic, high-touch service environment🌍 Why Apply?
Be part of a global organization that sets the standard for luxury ground transportation. You'll lead a passionate team, shape regional operations, and deliver unforgettable client experiences across borders.Jasmine LeeEmail: jasmine.lee@jac-recruitment.comJAC Recruitment Pte. Ltd.EA Licence Number: 90C3026EA Personnel No: R22105188#LI-JACSG#countrysingapore

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