Service Sales Engineers
- Singapore
- Permanent
- Full-time
- Basic + 1k transport (if own car) + VB
- 5 days work week, West area
- AL start from 16 days
- Act as customers representative and main contact for all matters.
- Manage a portfolio of accounts, identify key customers, and develop action plans to grow accounts.
- Work with Technical Support Team to provide solutions that meet customer needs.
- Identify opportunities with existing/new customers and update them on Service Value-Added Offerings.
- Prepare proposals, coordinate processes, and ensure high customer satisfaction and strong relationships.
- Drive customer growth and loyalty through continuous support and assistance.
- Resolve complaints by investigating issues with stakeholders and recommending solutions.
- Organize regular Service Reviews with customers and Ops team on critical issues.
- Understand customer/market needs to determine pricing and selling strategies.
- Prepare and review contract terms, present proposals, and provide market/competitive feedback.
- Perform other relevant duties as assigned.
- Perform project design (equipment selection/sizing) and development per customer specs.
- Understand HVAC scope to bid, conduct site surveys/measurements, and attend pre-bid walkthroughs/clarifications as required.
- Assist Manager in developing project plan, budget, and schedule.
- Coordinate with Sales/Consultants/Management for proposals, tender submissions, clarifications, and contractual documents.
- Create quotations and follow up for retrofit/service job opportunities.
- Track project progress, prepare status reports, and ensure delivery within budget, timeline, and specs.
- Source, liaise, and negotiate with suppliers/vendors; compile and assess quotations, prepare costing sheets.
- Keep estimating logs, unit costs, and prepare Bill of Quantity.
- Research and recommend new technologies for project development.
- Perform other duties as assigned.
- Bachelor's degree in Engineering/Building with at least 2 years relevant sales experience in HVAC/ACMV industry is preferred
- Knowledge in HVAC/ACMV and their components, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.
- Strong ability to read, analyze, and interpret engineering and mechanical documents (including drawings, instructions, correspondence, and memos).
- Proficient in defining problems, collecting data, analyzing facts, and drawing valid conclusions.
- Strong in communication, interpersonal, negotiation, project coordination, and customer-focused solutions.
- Able to work effectively under pressure and meet tight deadlines with attention to detail.
- Adaptable and willing to learn new technologies, tools, and methods to enhance performance.
- Experience or knowledge in project management is an added advantage.