Patient Service Associate | KidSTART Programme
National University Health System
- Singapore
- Permanent
- Full-time
- Support in outreach efforts to reach out and recruit new families to join the KidSTART@NUH Merged Home Visitation Programme.
- Administrative and Systems Support. Support team with outreach and engagement efforts as required by programme.
- Support intake and enquiries of referrals.
- Employs effective communication and rapport building skills when interacting with antenatal patients, clients, families, and staff.
- Collaborates with interdepartmental and external colleagues with the aim of providing holistic care and optimise health outcomes for antenatal clients recruited under the Home Visit Programme.
- Assist in appointment scheduling and rescheduling and addresses client enquiries. (e.g. teaches the use of the Health Buddy for assessing their records and services (e.g. changing appointments).
- Provide frontline services and general administrative duties at the clinic pertaining to KidSTART programme.
- Support in other administrative and operation needs in patients support.
- Identifying needs and screening. Effectively manage patient caseloads at clinic touchpoints.
- Identify, assess, and respond on the eligibility outcomes of families efficiently and effectively.
- Maintains documentation and complete reporting requirements according to organisation standards.
- Attend to KidSTART patients at counters for registration and payment.
- Attend to KidSTART patients billing and charges if they required financial support.
- Attend to data requests pertaining to KidSTART patients' information.
- Participate and be involved in the regular reviews of existing programmes and processes with the team.
- Performs other job-related duties as assigned by assigned by supervisor.
- Diploma with 2 - 4 years' relevant experience, or GCE N/O/A Level, or NITEC in Healthcare/Equivalent with 6 - 10 years' relevant experience
- Working experience in service or healthcare industry will be advantageous.
- Proficiency in MS Office and SAP preferred.
- Proficient in computer skills.
- Team player with good interpersonal and communication skills.
- Pleasant and friendly disposition.
- Possess service-oriented mindset and proactive in engaging with people.
- Able to multi-task and work in a fast-paced environment.
- Ability to maintain calendars and schedule appointments
- Ability to understand and follow specific instructions and procedures