Operations Support (CSM, OE, Compliance) Intern

• Manage various CRM platforms for collection of customer feedback (Zendesk, Medallia, RateIT)
• Support quality management and service processes
• Collect and analyse CRM-related data Design customer interaction that drives customer satisfaction
• Understand piece pick concept end-to-end process and identify pain points by monitoring and understanding the impact to business and operations
• Understand compliance process checks and identify pain points from team member, to recommend process streamlining + managing Google log sheet data
• Facilitate communication with key stakeholders

• Ability to work in fast-paced environment
• Team player and ability to collaborate and work effectively with a variety of stakeholders

• Work location: FairPrice hub (next to jookoon mrt)
• Work hours: Mon-Fri (8.30am-6pm)

NTUC FairPrice